{"id":5648,"date":"2022-09-26T08:20:00","date_gmt":"2022-09-26T12:20:00","guid":{"rendered":"http:\/blog\/story\/elements-of-a-successful-brand-4-brand-promise1\/"},"modified":"2022-09-26T11:02:55","modified_gmt":"2022-09-26T15:02:55","slug":"elements-of-a-successful-brand-4-brand-promise1","status":"publish","type":"post","link":"https:\/\/hingemarketing.com\/blog\/story\/elements-of-a-successful-brand-4-brand-promise1","title":{"rendered":"Elements of a Successful Brand 4: Brand Promise"},"content":{"rendered":"

A brand is a complex organism. This is part four in a series of articles in which we examine a successful brand’s component parts.<\/em><\/p>\n

Any time you buy a product or a service, you probably have a mental picture of what your purchase will do and how it will improve your business or life. Often, these expectations are based on presumptions, which can lead to real disappointment when you put an unfamiliar product or service into action. Sometimes these expectations are built on the recommendations of others<\/a>. And sometimes, these expectations are communicated by the brand itself.<\/p>\n

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Download the Rebranding Guide\u00a0<\/a><\/p>\n<\/div>\n

Of these three scenarios, only the last one gives the seller any control over a buyer\u2019s experience. Called the brand promise, it\u2019s one of the most powerful aspects of branding<\/a>.<\/p>\n

What is a Brand Promise?<\/h2>\n

A brand promise is an extension of a company\u2019s positioning<\/a>. If you think of positioning as the fertile ground that allows a brand to germinate, grow and thrive, the brand promise is a brand\u2019s fruit\u2014it\u2019s the tangible benefit that makes a product or service desirable.<\/p>\n

A brand promise can be spelled out to the public, or it can be manifested more subtly in the expression and delivery of the brand experience<\/a>. A\u00a0few years ago, FedEx declared that it was the only choice \u201cwhen it absolutely, positively has to get there overnight\u201d\u2014an overt promise that still resonates today.<\/p>\n

In the belly of the world\u2019s food capital, at 140 Avenue des Champs Elys\u00e9e in Paris, France, is a world-renowned eatery that regularly attracts a crowd. Now, I\u2019m not referring to La Tour D\u2019Argent or Maxim\u2019s. I\u2019m talking about McDonalds, and over the past 35 years it\u2019s taken the world by storm. How does an unpretentious American import thrive in a culinary paradise? To Americans and Europeans alike, McDonalds delivers on its brand promise: an inexpensive, familiar, and consistent meal delivered quickly in a clean environment. Whatever country you\u2019re in, the fries are always crisp, the coffee comes in a convenient take-out cup, and the bathrooms are clean. When people want to take the guesswork out of dining out, McDonalds is there to serve them.<\/p>\n

A promise, of course, is good only if it\u2019s kept. If a company doesn\u2019t deliver on its promise the vast majority of the time, its reputation\u2014and sales\u2014will likely decline. So why would a business risk everything on a brand promise? After all, wouldn\u2019t it be safer to make no promises at all to clients?<\/p>\n

In fact, the opportunity cost of hiding in the shadows is enormous. If a business is confident in its abilities and has developed a compelling and consistent customer experience, it can more easily differentiate itself<\/a> and assume a market leadership position. Clients will choose these businesses more often because they appear to offer more value.<\/p>\n

Brands can be notoriously difficult to control. A brand promise, however, gives a company substantial leverage over the brand experience<\/a>. It allows a business to set up client expectations and generate excitement.<\/p>\n

So tonight, close your eyes and make a promise. Then tomorrow (and ever after) make it come true.<\/p>\n

3 Ways to Make (and Keep) Your Promise<\/h2>\n

What promises are you making to\u00a0your\u00a0clients? To motivate clients, a brand promise must achieve the following three goals:<\/p>\n

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  1. It must convey a compelling benefit<\/li>\n
  2. It must be authentic & credible<\/li>\n
  3. It must be kept, every time<\/li>\n<\/ol>\n

    Promises Kept<\/h2>\n

    A promise can define a company in the marketplace. Below are a few examples of companies that create expectations and consistently deliver on them<\/a>. Can you think of others?<\/p>\n

    FedEx<\/strong>\u00a0\u2014 Your package will get there overnight. Guaranteed.<\/em><\/p>\n

    Apple<\/strong>\u00a0\u2014 Own the coolest, easiest-to-use cutting-edge phones, computers and other consumer electronics<\/em><\/p>\n

    McKinsey & Company<\/strong> \u2014 Hire the best minds in management consulting<\/em><\/p>\n

    Lynda.com \u2014<\/strong> High quality training that\u2019s affordable and convenient<\/em><\/p>\n

    IDEO <\/strong>\u2014 Industrial design for companies that want to innovate<\/em><\/p>\n

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    Download the Rebranding Guide\u00a0<\/a><\/p>\n<\/div>\n

    Read Earlier Posts in This Series:<\/strong><\/p>\n