{"id":29384,"date":"2025-05-14T08:30:44","date_gmt":"2025-05-14T12:30:44","guid":{"rendered":"https:\/\/hingemarketing.com\/?p=29384"},"modified":"2026-03-10T12:19:53","modified_gmt":"2026-03-10T16:19:53","slug":"brand-positioning-strategy-for-the-professional-services","status":"publish","type":"post","link":"https:\/\/hingemarketing.com\/blog\/story\/brand-positioning-strategy-for-the-professional-services","title":{"rendered":"Brand Positioning Strategy for the Professional Services Industry"},"content":{"rendered":"<p>Way back in 1969, a very perceptive marketer named Jack Trout introduced the concept of brand positioning to the world. He was the first to put a word to a very powerful marketing effect. A few years later, he and Al Ries wrote the seminal book, <a href=\"https:\/\/www.amazon.com\/Positioning-Battle-Your-Al-Ries\/dp\/0071373586\/ref=tmm_pap_swatch_0\"><em>Positioning: The Battle for Your Mind<\/em><\/a><em>,<\/em> and the rest is history.<\/p>\n<p>Now, more than half a century later, the concept of positioning is just as relevant to businesses \u2014 and probably more so. If anything, today\u2019s professional services marketplace is much larger and more crowded. Buyers have a bewildering array of firms to choose from, and with the rise of the Internet, local firms are contending with companies across the nation, if not the world.<\/p>\n<div class=\"cta-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\" target=\"_blank\" rel=\"noopener\">Download the Rebranding Guide<\/a><\/p>\n<\/div>\n<p>What\u2019s a firm to do? How do you compete when there\u2019s barely room to breathe?<\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where brand positioning comes in. It gives you space in the marketplace to command the attention of your best prospects.<\/span><\/p>\n<h2>What Is Brand Positioning?<\/h2>\n<p><span style=\"font-weight: 400;\">Brand positioning is the process of differentiating your firm from competitors in the minds of your audience\u2014and giving them a reason to buy from you. It involves connecting something that your buyers want with a thing your firm provides. This mental association defines your firm, so it must be simple enough to grasp in today\u2019s over-communicated world, relevant to your buyers and different from the way your key competitors talk about themselves.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s consider a couple of examples of brand positioning.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What do you think of when you read the words, \u201csoda,\u201d \u201csoft drink\u201d or \u201cpop\u201d? Did Coke or Pepsi come to mind? These two products are positioned to dominate the soft drink category.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now let\u2019s try a service. What company do the words \u201covernight shipping\u201d make you think of? Even though other companies offer overnight delivery, FedEx <\/span><i><span style=\"font-weight: 400;\">owns<\/span><\/i><span style=\"font-weight: 400;\"> that category \u2014 it has built its entire identity and operations around doing it better than anyone else.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In theory, any professional services firm can build a strong association between their brand and an idea. But to be successful, your positioning must be 1) <\/span><b>different<\/b><span style=\"font-weight: 400;\"> (it\u2019s tough to take over a leadership position already held by another business); and 2) <\/span><b>visible<\/b><span style=\"font-weight: 400;\"> (if nobody has heard of your firm, your positioning can\u2019t take root).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A good way to work out\u00a0 your brand positioning is to create a brand positioning statement. We\u2019ll explore that process a bit later.<\/span><\/p>\n<h2>Why Brand Positioning Is Important<\/h2>\n<p><span style=\"font-weight: 400;\">What do firms gain when they position their services and products well? When you have a well-defined brand position, your firm has many advantages. Positioning can provide a conceptual template for your brand, your marketing messages, the services you offer and even the way you structure your pricing.<\/span><\/p>\n<p>Here are a few of the key benefits of brand positioning:<\/p>\n<ol>\n<li><b><i>It focuses you on a specific target market.<\/i><\/b><span style=\"font-weight: 400;\"> When you provide a limited set of services to a limited audience, your marketing becomes sharper and more effective. Almost automatically, your expertise becomes more valuable.<\/span><\/li>\n<li><strong><em>It clarifies how you are different from competitors.<\/em><\/strong> You\u2019ll finally know exactly what sets you apart and be able to talk about your firm in a way that gets prospects excited.<\/li>\n<li><strong><em>It shows you how to win new clients.<\/em> <\/strong>Positioning arms your business development team with critical arguments they can use in the nurturing and closing processes.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>It drives your messaging.<\/i><\/b> <span style=\"font-weight: 400;\">Talking about your firm is easy when your positioning is clearly defined.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>It presells your services.<\/i><\/b><span style=\"font-weight: 400;\"> When you have strong positioning, you become the choice against which everyone else has to compete.\u00a0<\/span><\/li>\n<\/ol>\n<div class=\"lb-vid\"><a id=\"69d4f80c96edc\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=rNzn-g5fXh0&#038;width=1280&#038;height=720\" title=\"\"><img decoding=\"async\" src=\"https:\/\/i3.ytimg.com\/vi\/rNzn-g5fXh0\/sddefault.jpg\" class=\"video_lightbox_anchor_image\" alt=\"Click to play video\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(1280);\r\n            var ratio = parseFloat(0.5625);\r\n            var height = parseFloat(720);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=rNzn-g5fXh0&amp;width=1280&amp;height=720';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.5625);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+1280+\", ratio \"+0.5625+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69d4f80c96edc\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/div>\n<h2>5 Types of Brand Positioning Strategy<\/h2>\n<p>Positioning strategies can take many forms, but not all are appropriate for professional services firms. Below are five strategies that are most relevant to positioning a firm like yours:<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>Cost-driven positioning.<\/i><\/b><span style=\"font-weight: 400;\"> \u201cWe offer everything those other firms do, but we cost less.\u201d This is a very challenging strategy unless you have an inherent cost advantage. Technology can be your best friend if you are able to use it more effectively than your competitors.<\/span><\/li>\n<li><b><i>Niche service specialization.<\/i><\/b><span style=\"font-weight: 400;\"> In this strategy, you focus on offering a specific service or narrow range of services. As a specialist, you are able to provide a depth of expertise that\u00a0 a generalist would not have. This approach can work well unless other equally capable specialists enter the market, diluting your \u201cspecialness.\u201d <\/span><\/li>\n<li><b><i>Industry specialization.<\/i><\/b><span style=\"font-weight: 400;\"> Industry specialists focus on a particular industry or set of related industries. It allows you to tightly focus your marketing and evolve your services as your market changes. This approach comes with risks, however. If your industry experiences an economic decline, your fortunes may follow. It is also easy for new competitors to enter the fray and disrupt your positioning. However, market leaders can be difficult to unseat, so specialists that hold a first-mover or leadership position have a powerful advantage.<\/span><\/li>\n<li><b><i>Role-focused specialization.<\/i><\/b><span style=\"font-weight: 400;\"> \u201cWe help Chief Technology Officers succeed\u201d is an example of role-focused positioning \u2014 targeting a particular function in the organization. Instead of specializing in a particular industry or service, you target a cohort of people. These buyers will perceive you as more tuned in to their needs and assume that you offer specific knowledge or expertise that will make their job easier.<\/span><\/li>\n<li><b><i>Quality of service positioning.<\/i><\/b><span style=\"font-weight: 400;\"> This is one of the most common strategies used by professional services firms, and (with rare exceptions) it is one of the least effective. \u201cNobody\u2019s more committed to quality,\u201d \u201cWe deliver the best service\u201d and similar messages are so ubiquitous in the marketplace that they utterly fail to impress buyers.\u00a0 Of course, buyers do want quality and customer service \u2014 but these traits are expected and they are rarely <\/span><a href=\"https:\/\/hingemarketing.com\/library\/article\/inside-the-buyers-brain-fourth-edition-executive-summary\"><span style=\"font-weight: 400;\">criteria used to select a firm<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<div class=\"see-also-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/portfolio\/ehe\" target=\"_blank\" rel=\"noopener\">See also: EH&amp;E Case Story<\/a><\/p>\n<\/div>\n<div class=\"cta-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\" target=\"_blank\" rel=\"noopener\">Download the Rebranding Guide\u00a0<\/a><\/p>\n<\/div>\n<h2>Brand Positioning Examples<\/h2>\n<p><span style=\"font-weight: 400;\">What does a well-positioned firm look like? Below we include a few examples of how some of our own clients have positioned themselves in the marketplace. These examples represent the purest distillation of their brand positioning\u2014simple ideas that anyone in the marketplace can understand but which are difficult for competitors to copy.<\/span><\/p>\n<h4><a href=\"https:\/\/vaultconsulting.com\" target=\"_blank\" rel=\"noopener\"><b>Vault Consulting<\/b><\/a><\/h4>\n<p><span style=\"font-weight: 400;\">\u201cThe nation\u2019s leading accounting and research firm for nonprofits and associations.\u201d<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Why it works:<\/span><\/i><span style=\"font-weight: 400;\"> Vault\u2019s unusual combination of accounting and research services, in conjunction with their industry focus, allows them to claim leadership status.<\/span><\/p>\n<h4><a href=\"https:\/\/www.sellersdorsey.com\" target=\"_blank\" rel=\"noopener\"><b>Sellers Dorsey<\/b><\/a><\/h4>\n<p><span style=\"font-weight: 400;\">\u201cThe nation\u2019s leading Medicaid consultancy to health care providers, payors and state governments.\u201d<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Why it works:<\/span><\/i><span style=\"font-weight: 400;\"> They do just one thing: Medicaid consulting. And they have built a market leadership position around that specialization.<\/span><\/p>\n<h4><b><a href=\"https:\/\/www.20-20services.com\/\">20-20 Services<\/a><br \/>\n<\/b><\/h4>\n<p>\u201cWe focus on just one thing: equipping today\u2019s accounting professionals with all the skills, knowledge and leadership training they need to thrive and grow.\u201d<\/p>\n<p><i><span style=\"font-weight: 400;\">Why it works:<\/span><\/i><span style=\"font-weight: 400;\"> They focus on a constant\u00a0 need in the CPA industry: keeping accounting professionals fully trained and equipped to build their business.<\/span><\/p>\n<h2>What Is a Brand Positioning Statement?<\/h2>\n<p><span style=\"font-weight: 400;\">A brand positioning statement is a succinct, easy-to-understand paragraph that describes your firm\u2019s positioning in the marketplace. It should address three questions: 1) What do you do? 2) Who do you serve? 3) How are you different from similar firms in the marketplace? It may also include other key reasons clients prefer your firm over others. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A brand positioning statement is primarily an internal document that a firm\u2019s marketing and business development teams can use to craft differentiated marketing language\u2014though some of its language may be used verbatim in public-facing messaging. In Step 4 below, we explain how to write your own positioning statement.<\/span><\/p>\n<h2>The Brand Positioning Process<\/h2>\n<p>Ready to develop a brand positioning strategy for your own firm? The steps below will give you a solid roadmap to get there. I\u2019ve also included links to other resources that will help fill in some of the details. Let\u2019s get started!<\/p>\n<p><b><i>Step 1. Start with your overall business imperatives.<\/i><\/b><span style=\"font-weight: 400;\"> What are you trying to accomplish as a firm? Your positioning is a fundamental pillar of business strategy, and it affects how you will drive growth and attract the talent you need to sustain your expansion. If you don\u2019t have your business goals written down already, sit down with your management team and make sure everyone agrees on a clear set of priorities. That way, when you begin formulating your positioning statement you will have a clear destination in mind.<\/span><\/p>\n<p><b><i>Step 2. Research your target clients and competitors.<\/i><\/b><span style=\"font-weight: 400;\"> Firms that have a strong understanding of their audiences and competition are more than twice as likely to be high-growth businesses (those that grow at least 20% year over year). The best way to acquire this understanding is to conduct <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/b2b-marketing-research-what-you-need-to-know\"><span style=\"font-weight: 400;\">brand research<\/span><\/a><span style=\"font-weight: 400;\">.Typically, it is conducted by an independent research organization to ensure the data collected is confidential, which encourages participants to provide more honest feedback. Brand research usually involves interviewing current clients, prospects, and referral sources. It can also include an analysis of your competitors \u2014 how they describe themselves and how your audience perceives them.<\/span><\/p>\n<div class=\"see-also-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/blog\/story\/the_importance_of_research_in_business_growth\" target=\"_blank\" rel=\"noopener\">See also: The Importance of Research in Business Growth<\/a><\/p>\n<\/div>\n<p><a href=\"https:\/\/hingemarketing.com\/programs-services\/services\/research\" target=\"_blank\" rel=\"noopener noreferrer\">Brand research<\/a> can also identify strengths and weaknesses you weren\u2019t able to see before. In addition, you\u2019ll learn what factors potential clients value most during the selection process.<\/p>\n<p>And brand research is critical to the success of the next step.<\/p>\n<p><b><i>Step 3. Identify your differentiators.<\/i><\/b><span style=\"font-weight: 400;\"> This is where your business goals and brand research turn into marketing gold. Drawing on the insights of your team, external perceptions of your firm and a new understanding of your competitors\u2019 positioning, you will pick out characteristics that both set you apart from your competition and are of great interest to prospective clients.<\/span><\/p>\n<p><a href=\"https:\/\/hingemarketing.com\/blog\/story\/expertise-as-a-differentiation-strategy\"><span style=\"font-weight: 400;\">Strong differentiators<\/span><\/a><span style=\"font-weight: 400;\"> must also meet three other criteria: they must be 1) true, 2) provable and 3) relevant to your target audience. If a differentiator isn\u2019t true, clients will often sense it and approach your firm with skepticism. That\u2019s why you should be able to support each differentiator with evidence. <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/developing-differentiators-how-research-can-help-you-pass-the-test\"><span style=\"font-weight: 400;\">Often you will uncover proof in your brand research<\/span><\/a><span style=\"font-weight: 400;\">. For example, a finding that \u201c9 out 10 clients refer us to others\u201d is a statistic you could use to support a variety of differentiators).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some differentiators may be characteristics that you discover in your research (\u201cclients find us to be highly flexible\u201d), while others may be a specialization that you have already cultivated (\u201cwe provide network security services exclusively to accounting firms\u201d). If you find your existing differentiators lacking, you may decide to pursue a new area of focus or concentrate on a particular area of strength. While this approach may be aspirational at first, it can work so long as you truly commit your firm to it and can demonstrate you are doing it going forward. If you are struggling to think of possible differentiators, consult this list of <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/find-your-differentiator-21-ways-to-gain-a-competitive-advantage-for-your-f\"><span style=\"font-weight: 400;\">21 professional service differentiators<\/span><\/a><span style=\"font-weight: 400;\"> for ideas. Or, take a look at this list of the <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/the-12-worst-differentiators-for-professional-services-firms\"><span style=\"font-weight: 400;\">12 worst differentiators for professional services firms<\/span><\/a><span style=\"font-weight: 400;\"> to make sure you are fooling yourself.<\/span><\/p>\n<p>To learn more about uncovering your differentiators, check out our free <a href=\"https:\/\/hingemarketing.com\/library\/article\/differentiation-guide-for-professional-services-firms\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Differentiation Guide for Professional Services Firms<\/em><\/a>. Also, I suggest you read this blog post on <a href=\"https:\/\/hingemarketing.com\/blog\/story\/competitive-differentiation-a-playbook-for-winning-in-a-congested-marketplace\" target=\"_blank\" rel=\"noopener noreferrer\">competitive differentiation<\/a>.<\/p>\n<p><b><i>Step 4. Craft your brand positioning statement.<\/i><\/b><span style=\"font-weight: 400;\"> Now it\u2019s time to translate your differentiators into a story that clearly communicates your competitive advantage. A positioning statement distills your key buying propositions into a short paragraph. It\u2019s an internal document. Because it compresses a lot of information into a few sentences, it\u2019s not intended to be used verbatim on your website or in your marketing materials. Instead, think of it as a source you can return to again and again when you need the inspiration to describe your firm, explain how you are different or persuade people to buy from you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A brand positioning statement can take two different forms: a crafted paragraph or a prompted statement. Developing a crafted paragraph takes more skill and time, but some firms find that it translates more easily into marketing messages. A prompted statement is faster and simpler to assemble: your team fills in the blanks with the appropriate information.<\/span><\/p>\n<p>Here\u2019s an example of a positioning statement in paragraph form:<\/p>\n<p><i><span style=\"font-weight: 400;\">Newco is the nation\u2019s leading IT consultancy that specializes in law firms and legal departments. Our team of attorneys, engineers, CIOs, executive directors, and project managers is uniquely positioned to make your practice more productive and profitable. We\u2019re familiar with the hundreds of software applications used by the legal community, and we\u2019ve developed a suite of tools that makes migrating and configuring systems faster and more efficient. We also have a reputation for doing a job once and doing it right \u2014 that\u2019s why 4 out of 5 clients put us on a long-term contract. When you need the best legal IT strategy, implementation and support, Newco is the easy choice.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">As you can see, this type of positioning statement is your brand stripped down to its essentials. If you got the differentiators right at the beginning and you understand your audience, this should be more an exercise in prioritizing and word choice than creative engineering.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In contrast, a prompted positioning statement is simpler and more telegraphic. Here\u2019s what a prompted statement template, ready to be filled out, looks like:<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29385 size-large\" src=\"\/wp-content\/uploads\/2017\/08\/Image-1-1024x768.png\" alt=\"Brand-Positioning-Statement\" width=\"680\" height=\"510\" srcset=\"https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-1024x768.png 1024w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-300x225.png 300w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-768x576.png 768w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-1000x750.png 1000w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-189x142.png 189w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-310x233.png 310w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-230x173.png 230w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-181x136.png 181w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-100x75.png 100w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-500x375.png 500w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-60x45.png 60w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1-490x368.png 490w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image-1.png 1026w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/>\n<p>If Newco had used the prompted statement, this is how it might read:<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29386 size-large\" src=\"\/wp-content\/uploads\/2017\/08\/Image2-1024x768.png\" alt=\"Your-Brand-Positioning-Statement\" width=\"680\" height=\"510\" srcset=\"https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-1024x768.png 1024w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-300x225.png 300w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-768x576.png 768w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-1000x750.png 1000w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-189x142.png 189w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-310x233.png 310w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-230x173.png 230w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-181x136.png 181w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-100x75.png 100w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-500x375.png 500w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-60x45.png 60w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2-490x368.png 490w, https:\/\/hingemarketing.com\/wp-content\/uploads\/2017\/08\/Image2.png 1026w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/>\n<p><span style=\"font-weight: 400;\">While a prompted statement is easier to create, its simplicity makes it less convenient as a source of ready-made marketing messages. While you can pull carefully crafted language verbatim from a positioning paragraph, that\u2019s not usually possible from a prompted statement. Both, however, provide the raw materials to write new messages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whichever format you choose, your brand positioning statement should include the following elements:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your firm name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What you do<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who you serve<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What makes you different<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proof that supports your claims<\/span><\/li>\n<\/ul>\n<p>Okay, let\u2019s break down the Newco example and make sure we\u2019re covered.<\/p>\n<p><em>What\u2019s their name?<\/em> Newco. (Check!)<\/p>\n<p><em>What services do they provide?<\/em> IT consulting services.<\/p>\n<p><em>Who is their target audience?<\/em> Law firms and legal departments.<\/p>\n<p><i><span style=\"font-weight: 400;\">What makes them different from competitors?<\/span><\/i><span style=\"font-weight: 400;\"> They work exclusively with legal practices, so they are industry specialists. This gives them an advantage when pursuing business with law firms and legal departments over generalist IT firms that serve multiple industries. They also claim to be the leaders in their niche.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">What else supports their positioning?<\/span><\/i><span style=\"font-weight: 400;\"> They have developed a proprietary suite of tools that allows them to do their job more efficiently than their competition. And because their team includes professionals who have been in their clients\u2019 shoes (attorneys, CIOs, executive directors) they are well attuned to their needs. They also have a great reputation, which they can demonstrate by citing the high percentage of clients that put them on long-term contracts.<\/span><\/p>\n<p>So how do you use your brand positioning statement? The first thing many firms do is develop their <a href=\"https:\/\/hingemarketing.com\/blog\/story\/how-to-improve-your-elevator-pitch-video\" target=\"_blank\" rel=\"noopener noreferrer\">elevator pitch<\/a> \u2014 that short description of your firm that answers the question, \u201cWhat does your firm do?\u201d Keep your elevator pitch short \u2014 a sentence or two will usually do the trick \u2014 and write it in natural, conversational language. If people were to memorize it, it should sound like something a person would actually say.<\/p>\n<p>You can also use your positioning statement as the foundation of your messaging architecture. Your <a href=\"https:\/\/hingemarketing.com\/blog\/story\/messaging-architecture-for-the-professional-services\" target=\"_blank\" rel=\"noopener noreferrer\">messaging architecture<\/a> is a document that spells out key messages for each of your audiences and addresses specific objections they may have. For example, \u201cWhy would I choose your firm over a better-known competitor?\u201d<\/p>\n<p>Finally, you will use your positioning statement as inspiration for headlines and persuasive language on your website and in marketing collateral.<\/p>\n<p><b><i>Step 5. Implement your new positioning.<\/i><\/b><span style=\"font-weight: 400;\"> No strategy, no matter how well-conceived, will survive poor implementation. You have to have the right communications tools in place \u2014 pieces that will support the new message you are delivering. And that may require revisiting everything you use to market your services. At the very least, you will want to reflect your new positioning in your marketing materials and website.<\/span><\/p>\n<div class=\"cta-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\" target=\"_blank\" rel=\"noopener\">Download the Rebranding Guide<\/a><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">For some firms, however, implementation involves rethinking their overall identity or initiating a <\/span><a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\"><span style=\"font-weight: 400;\">rebranding process<\/span><\/a><span style=\"font-weight: 400;\">. This process can involve a soup-to-nuts overhaul \u2014 a new name, tagline, logo, website, marketing materials, and more. Typically, this happens when a firm either undergoes a change in strategy or realizes that its brand is out of date and no longer reflects the caliber of the firm they have become.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you develop your new positioning, think about how you will convey that message to the world. What needs to change, what can stay the same, and what new components need to be introduced?<\/span><\/p>\n<div class=\"see-also-link\">\n<p><a href=\"https:\/\/hingemarketing.com\/programs-services\/services\/branding-services\" target=\"_blank\" rel=\"noopener\">See also: Branding services for professional services firms<\/a><\/p>\n<\/div>\n<h2>Overcoming Positioning Challenges<\/h2>\n<p><span style=\"font-weight: 400;\">Repositioning your firm isn\u2019t necessarily easy. It depends on the raw materials you have to work with and the mindset you bring to the process. Some firms discover that they just <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/the-12-worst-differentiators-for-professional-services-firms\"><span style=\"font-weight: 400;\">don\u2019t have strong differentiators<\/span><\/a><span style=\"font-weight: 400;\">. In this all-too-common situation, a firm has four options:<\/span><\/p>\n<ol>\n<li>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>Embrace a new focus in an underserved area.<\/i><\/b><span style=\"font-weight: 400;\"> This is the most effective \u2014 and difficult \u2014 option. It almost always means letting go of one or more client segments to build momentum and mind-share in another. If you think you can pull it off, pursue this approach with all the energy you have. It can pay huge dividends.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>Own a trait.<\/i><\/b><span style=\"font-weight: 400;\"> Identify an aspect of your business that you would like to associate with your firm. It\u2019s okay if competitors do it, too \u2014 so long as nobody else is using it in the same way. For example, an architecture firm client of ours uses industry research to inform its design process. This \u201cevidence-based design\u201d approach isn\u2019t new, but it\u2019s not universally practiced, and none of their competitors were talking about it. So the firm decided to own it. As part of their brand positioning strategy, they began using the word \u201cscientific\u201d to describe their design philosophy. By tying their approach to science, they could begin building a reputation as the most methodical and credible option in their market.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>Combine two traits.<\/i><\/b><span style=\"font-weight: 400;\"> This is a mashup of options 1 and 2 above. Select two primary traits or functions of your business and <\/span><a href=\"https:\/\/hingemarketing.com\/blog\/story\/how-to-differentiate-the-not-so-different-firm\"><span style=\"font-weight: 400;\">combine them<\/span><\/a><span style=\"font-weight: 400;\">. You may be able to claim that you are the leader at the intersection of those two things. For example, we positioned an accounting firm as \u201cthe nation\u2019s leading specialist in fair market valuations and financial transaction consulting to the healthcare industry.\u201d Since no other firm was preeminent in providing <\/span><i><span style=\"font-weight: 400;\">both<\/span><\/i><span style=\"font-weight: 400;\"> of those services to the healthcare industry, our client could credibly call itself a leader.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>Do nothing.<\/i><\/b> Or promote weak differentiators, which amounts to the same thing. You can <i>say<\/i> that you hire only the best people, or that you deliver the best customer service, but nobody will care.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Brand Positioning Strategy Examples<\/h2>\n<p><span style=\"font-weight: 400;\">Professional services firms often struggle to differentiate and position themselves. So I\u2019d like to end this piece by examining a handful of real-world examples of brand positioning strategy \u2014 specifically, how firms in different industries have used positioning strategy to become more competitive, grow faster and be more profitable.<\/span><\/p>\n<p><strong>Accounting<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Tablespoon is a Dallas-based accounting firm. At first (under a different name), they were a typical general accounting firm with a diverse range of business clients. Their fortunes turned for the better when they decided to pivot and specialize in serving one of their strongest client segments: restaurants. Over time, they decided to narrow their focus, even more, to concentrate on chain restaurants. Today, they are thriving and growing in their highly specialized area of expertise. \u201cIt\u2019s taken us to a whole new level of success,\u201d says CEO, Andrew Lester.<\/span><\/p>\n<p><cite class=\"blockquoteCitation\"><em>Brand positioning: <\/em>The accounting firm for multi-location restaurants.<\/cite><\/p>\n<p><strong>Executive Search<\/strong><\/p>\n<p>Melissa Henderson was a Managing Director at a large, international search firm when she had a crazy idea. What if C-level executives could hire their own personal representative, much like an elite sports agent? It would turn the executive search industry on its head. (Conventional executive search firms are paid by companies who are looking for talent, not by the job seekers.) So Melissa left her job and founded <a href=\"https:\/\/hingemarketing.com\/portfolio\/summit-executive-resources\" target=\"_blank\" rel=\"noopener noreferrer\">Summit Executive Resources<\/a>, a firm that helps top executives find the leadership and board positions they have always wanted \u2014 with the high-touch personal service they deserve.<\/p>\n<p><cite class=\"blockquoteCitation\"><em>Brand positioning:<\/em> The personal search firm for C-level executives.<\/cite><\/p>\n<p><strong>Healthcare Consulting<\/strong><\/p>\n<p><a href=\"https:\/\/hingemarketing.com\/portfolio\/ascendient\" target=\"_blank\" rel=\"noopener noreferrer\">Ascendient<\/a> is a top-50 consulting firm that serves hospital systems around the nation. Led by a team of practitioners and academics, they have a unique perspective on the future of healthcare. In fact, they believe most healthcare systems are not prepared for the massive changes that are about to transform the marketplace. To make their perspective more visible and differentiate their firm from consultants that focus primarily on today\u2019s problems, Ascendient decided to reposition its firm around its future vision.<\/p>\n<p><cite class=\"blockquoteCitation\"><em>Brand positioning:<\/em> We\u2019re rethinking the future of healthcare.<\/cite><\/p>\n<p><b>Architecture<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Populous is a global architecture firm that specializes in stadiums, convention centers and major special events. Begin in 1983 as the sports arm of architecture firm HOK, it was acquired in a management buyout in 2009. Today, Populous is the undisputed leader in the design of sports and entertainment venues.<\/span><\/p>\n<p><em>Brand positioning: <span style=\"font-weight: 400;\">We design the places where people love to be together.<\/span><\/em><\/p>\n<p><strong>Legal<\/strong><\/p>\n<p>Walsh Colucci Lubeley and Walsh is a law firm outside Washington, DC. For decades, they were a general law firm with a strong practice in zoning and land use. But when the top firm in that space dissolved, their leadership recognized an opportunity and quickly rebranded their firm as The Land Lawyers. While they continue to offer a few general legal services, Walsh Colucci focuses their brand message squarely on its area of strength. Today, they have become the region\u2019s dominant player in commercial real estate law.<\/p>\n<p><cite class=\"blockquoteCitation\"><em>Brand positioning:<\/em> Northern Virginia\u2019s premier commercial real estate law firm.<\/cite><\/p>\n<h2><strong>Conclusion<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Most professional services firms are poorly positioned in the marketplace. They believe that they can get more clients by opening their arms wide to everyone \u2014 the broader their reach, the more business will float into their embrace. But that\u2019s not what really happens. When buyers look around and see splayed arms everywhere, they have nowhere to gravitate.<\/span><\/p>\n<p>That\u2019s why having a brand positioning strategy is so important. It gives your prospects something to get interested in \u2014 and will ultimately convince them to buy from you. Your target audience will find you many times more fascinating than a generalist firm because you have the specialized expertise they need. And as a specialist, you can often charge more, to boot.<\/p>\n<p>If your firm isn\u2019t positioned to consistently attract premium clients, take heart. You\u2019re not alone. Any firm can sharpen its positioning and build an enviable competitive advantage. All it takes is a little courage to take the first step.<\/p>\n<div class=\"inlineWidget yes_borders\"><a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\" class=\"widgetLink\" ><img decoding=\"async\" src=\"https:\/\/hingemarketing.com\/wp-content\/uploads\/2011\/06\/rebranding-guide_2nd-200x200.png\" alt=\"\" \/><\/a><div class=\"inlineWidgetText\"><h6>Free Resource<\/h6><p>The Rebranding Guide for Professional Services Firms<\/p>\n<a href=\"https:\/\/hingemarketing.com\/library\/article\/the_hinge_rebranding_kit\" >Learn More<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Way back in 1969, a very perceptive marketer named Jack Trout introduced the concept of brand positioning to the world. He was the first to put a word to a very powerful marketing effect. A few years later, he and Al Ries wrote the seminal book, Positioning: The Battle for Your Mind, and the rest&#8230;<\/p>\n","protected":false},"author":83,"featured_media":48282,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[387],"class_list":["post-29384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-branding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brand Positioning Strategy for the Professional Services Industry - Hinge Marketing<\/title>\n<meta name=\"description\" content=\"What is brand positioning? Setting your business apart from your competitors, building preference for you among your target audience. 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